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GPS Nation is also available by phone, live chat, email, Facebook, or Twitter. GPS Nation Customer Service Reps are available for inquiries weekdays between 9am to 5pm PT. For electronic inquiries, please provide as many details as possible (product names, product numbers, order numbers, dates).

800 800 6040
info@gpsnation.zendesk.com

604 Ferry St. Martinez,

California 94553

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Frequently Asked Questions

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Shipping & Delivery
Currently, we only offer free standard shipping within the USA, Canada, and Mexico. Expedited shipping options are available at checkout for an additional fee. Contact us for further details on shipping policies.

Orders placed before 4 PM PST usually ship the same day. Standard shipping typically takes 3-5 business days, while expedited options such as overnight and 3-day air are available at an additional cost for faster delivery.
Customs duties and other import taxes vary from country to country, therefore customers are responsible to pay any of such additional charges.
Orders may be delayed due to backorders, high demand, holidays, or weather conditions. If there is an issue with your order, we will notify you within 1business day. Contact us for order status updates.
General
GPS Nation offers competitive pricing, free lifetime product support, extended warranties, and a 60-day hassle-free return policy. Our commitment to customer satisfaction and product quality makes us a trusted retailer in the GPS industry.
GPS Nation offers a curbside pick up service at there location in the San Francisco Bay Area, California.

The GPS Nation Guarantee includes a free 1-year extended warranty, 60-day returns, lifetime product support, and the option to trade in old GPS units for credit. This comprehensive guarantee ensures long-term customer satisfaction.

To get a quote, submit your GPS type, manufacturer, model, and condition using our trade-in form: https://www.gpsnation.com/pages/trade-in You will receive a quote within 24 hours. Approved trade-ins receive store credit for new purchases.

Garmin Certified Refurbished products are factory-refurbished GPS units that undergo a rigorous inspection and restoration process. Garmin repairs any defects, replaces cosmetic components, restores factory settings, and tests functionality. The units are repackaged in a clearly labeled refurbished box and include the same accessories as new products. They function and look identical to brand-new units and come with a 1-year Garmin warranty.
Yes, every Garmin Certified Refurbished product includes a 1-year Garmin warranty. The warranty covers internal defects and ensures the unit functions like new. If issues arise, customers can contact Garmin for warranty support just as they would with a new device.
To receive exclusive deals and promotions, subscribe to our newsletter at the bottom of our website. You'll get updates on special discounts, new product launches, and members-only offers.
Orders
While placing the order, on the checkout page, you will have an option to apply your discount code. Remember, you can only apple one discount code per order.

You can contact our customer service via email at info@gpsnation.com, by calling (800) 800-6040, or through our live chat feature on the website. If you prefer, email us and request a callback within one business day. Our support team is available to assist with product inquiries, orders, returns, and any other concerns.
If your order arrives damaged or incorrect, contact us immediately at info@gpsnation.com with your order details. If the item is defective, we will provide a prepaid return label or refund shipping costs. Our team will work quickly to resolve the issue by providing a replacement or refund based on your preference.

Once your order ships, we will send a confirmation email with a tracking number. You can use this number to track your shipment through the carrier's website (USPS, UPS, or FedEx). If you don't receive a tracking email, check your spam folder or contact us.
Once an order is placed, modifications are not guaranteed. Contact us immediately at info@gpsnation.com or (800) 800-6040, and we will check if the order has been processed. If not, we may be able to update it.
After placing an order, you will receive an order confirmation email with your order details. If you don't receive this email within a few minutes, check your spam folder or contact us for confirmation.
Orders can only be canceled before they are shipped. Contact us immediately at info@gpsnation.com or (800) 800-6040. If the order has already been processed, you may need to initiate a return once it arrives.
Payments
We accept all major credit cards, PayPal, Apple Pay, Venmo, Amazon Pay, Shopify Payments, and other secure payment methods available at checkout. If you experience payment issues, verify your billing information or try another payment method before contacting customer support.
Sales tax applies only to orders shipped within California. If you are a California resident with a valid sales tax exemption certificate, contact us before placing your order to ensure proper handling of your exemption.
A declined payment may be due to incorrect billing details, insufficient funds, or fraud prevention by your bank. Ensure your information is correct, check with your bank, or try another payment method before reaching out to support.
Refunds & Returns
We offer a hassle-free 60-day return policy. Contact us at info@gpsnation.com to initiate a return. If your item is defective, we will provide a prepaid return label. Returns outside 60 days may be subject to a restocking fee.
To be eligible for a refund, items must be returned within 60 days with all original accessories. If the product is defective, we will provide a replacement or refund, depending on your preference.
Returns outside the 60-day window may be subject to a restocking fee of up to 20%. Contact us to discuss your specific case, as exceptions may be made under special circumstances.

Refunds are typically processed within 1 business day after we receive and inspect the returned item. Refunds will be issued to the original payment method, and processing times may vary based on your bank.